New York State Public Service Law* provides temporary protections for essential utility and municipal services during the COVID-19 pandemic. If you experienced a change of financial circumstances due to the COVID-19 pandemic, utilities and municipalities may not shut off your service for nonpayment, must reconnect your service within 48 hours, and must offer you a deferred payment agreement to pay any balance due.
Please download the document below for more information.
Please download the document below for more information.
| COVID-19 Utility Shutoff Guidelines |